Privacy Policy

This Privacy Policy explains how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizza-greenlatern.click, place an order, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website, placing an order, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

We encourage you to read this document in its entirety. If you have questions or concerns about how we handle your information, please contact us using the details provided at the end of this policy.

1. Who We Are

Green Lantern Pizza is a food service business operating in the United States. We provide pizza and related food products and services to customers through our website and other channels.

For the purposes of applicable United States privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state and federal regulations, Green Lantern Pizza acts as the data controller for personal information collected through this website.

2. Scope of This Policy

This Privacy Policy applies to:

• All visitors to our website at pizza-greenlatern.click
• Customers who place orders online or through any digital channel operated by us
• Individuals who sign up for our newsletters, promotional communications, or loyalty programs
• Anyone who contacts us through our website, by email, or through any other communication channel
• Users who interact with us through social media platforms or other third-party platforms that link to or from our website

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

3. Information We Collect

We collect several types of information in connection with the services we provide. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect information that identifies you personally, including:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Date of birth (when required for age verification purposes)
• Username and password for account access
• Payment card information (processed securely through our payment processors; we do not store full card numbers)

3.2 Order and Transaction Information

When you place an order with us, we collect data related to that transaction, including:

• Items ordered (food items, customizations, quantities)
• Order total and payment method used
• Delivery address and delivery instructions
• Order history and frequency of purchase
• Special dietary requests or preferences provided at the time of ordering
• Promotional codes or discount vouchers applied

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar technologies. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website or source that directed you to ours)
• Search queries entered on our website
• Clickstream data and interaction logs
• Session identifiers and cookie identifiers

3.4 Device Information

We may collect information about the device you use to access our website, including:

• Device identifier (UDID, IMEI, or similar)
• Mobile network information
• Hardware model and firmware version
• Time zone settings and language preferences

3.5 Communications and Feedback

If you contact us via email, web form, phone, or any other method, we may retain records of those communications, including:

• The content of your messages or inquiries
• Feedback and reviews you submit about our products or services
• Records of complaints and our responses
• Survey responses or participation in promotional contests

3.6 Marketing Preferences

We collect information about your preferences for receiving marketing communications from us, including:

• Email marketing opt-in/opt-out status
• SMS marketing consent
• Promotional interests and food preferences shared with us

3.7 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms, if you interact with our social media pages or use social login features
• Third-party food delivery platforms that process orders on our behalf
• Analytics and advertising partners who provide aggregated or demographic data
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for a variety of purposes related to providing and improving our services. These purposes include:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery updates
• Handling returns, refunds, or complaints related to your orders
• Verifying your identity and preventing fraudulent transactions
• Processing payments and maintaining financial records

4.2 Website Operation and Improvement

• Ensuring the website functions correctly and is accessible
• Diagnosing and fixing technical issues or bugs
• Monitoring website performance and uptime
• Understanding how users navigate our website to improve usability
• Conducting A/B testing and feature development

4.3 Analytics and Business Intelligence

• Analyzing purchasing patterns, popular menu items, and customer preferences
• Understanding traffic sources and marketing channel effectiveness
• Generating internal reports for business planning and operations
• Improving our menu offerings and service quality based on customer data

4.4 Marketing and Promotional Communications

• Sending promotional emails, special offers, and discount codes (with your consent or as permitted by law)
• Delivering targeted advertisements on our website or on third-party platforms
• Personalizing your experience on our website based on your browsing and purchase history
• Notifying you of new menu items, seasonal specials, or upcoming events
• Conducting customer loyalty programs and reward campaigns

4.5 Legal and Compliance Obligations

• Complying with applicable federal and state laws, regulations, and legal processes
• Responding to lawful requests from government authorities or law enforcement agencies
• Enforcing our Terms of Service and other contractual agreements
• Protecting the rights, safety, and property of Green Lantern Pizza, our customers, and the public
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities

4.6 Legal Basis for Processing

Under applicable United States law, including requirements set forth by the FTC Act and state privacy laws, we process your personal information based on the following grounds:

• Contractual necessity: Processing necessary to fulfill your order or manage your account
• Legitimate interests: Processing for fraud prevention, security, and business analytics
• Consent: Processing for direct marketing where you have given explicit consent
• Legal obligation: Processing required to comply with applicable laws and regulations

5. Sharing Your Information with Third Parties

We do not sell, rent, or lease your personal information to unaffiliated third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies to assist us in providing our services. These include:

• Payment processors: To securely process credit card and debit card transactions
• Delivery and logistics partners: To fulfill delivery orders placed through our platform
• Email and SMS marketing platforms: To send promotional communications on our behalf
• Website hosting and cloud infrastructure providers: To maintain and operate our website
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support tools: To manage customer inquiries and support tickets
• Fraud detection and identity verification services: To protect against unauthorized activity

All service providers are contractually obligated to use your personal information only for the purpose of providing services to us and to maintain appropriate security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, or other legal process
• Respond to a lawful request by public authorities, including national security or law enforcement
• Protect the rights, property, or safety of Green Lantern Pizza, our customers, or others
• Investigate and defend against legal claims or regulatory proceedings

5.3 Business Transfers

If Green Lantern Pizza is involved in a merger, acquisition, asset sale, reorganization, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that does not identify any individual with third parties for research, analytics, or marketing purposes. Such data is not considered personal information under applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session and shopping cart
• Performance and Analytics Cookies: Collect information about how visitors use our website to help us improve functionality and user experience
• Functional Cookies: Remember your preferences and settings, such as language and location
• Marketing and Advertising Cookies: Track your browsing activity to deliver personalized advertisements and measure ad campaign effectiveness

6.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

7. Data Security

Green Lantern Pizza takes the security of your personal information seriously and has implemented a range of technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment processors. We do not store full card numbers on our servers
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it in connection with their job responsibilities
• Password Protection: User account passwords are stored in encrypted (hashed) format
• Firewall and Intrusion Detection: We use firewall protection and monitoring systems to detect and prevent unauthorized access to our systems
• Regular Security Audits: We periodically review our security practices and update our systems to address emerging threats
• Data Minimization: We only collect personal information that is necessary for the purposes described in this policy

7.2 Limitations of Security

While we employ robust security measures, no method of data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and applicable regulatory authorities in accordance with applicable law.

8. Your Privacy Rights

Depending on the state in which you reside and the applicable privacy laws, you may have the following rights regarding your personal information:

8.1 Rights Under U.S. Federal and State Privacy Laws

Green Lantern Pizza operates in the United States and is subject to applicable federal and state privacy regulations, including the Federal Trade Commission Act (FTC Act) at the federal level, and state-specific laws such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, as well as other applicable state laws.

8.2 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the sources from which we collected it.

8.3 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you. We will take reasonable steps to correct the information in our records upon receipt of a verified request.

8.4 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We may retain personal information where we are required to do so by law, to complete a transaction, to detect fraud, or for other legitimate business purposes permitted under applicable law.

8.5 Right to Data Portability

Where technically feasible and required by applicable law, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another entity.

8.6 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. If you wish to exercise this right, please contact us using the information provided in the Contact section of this policy or use the "Do Not Sell or Share My Personal Information" link on our website.

8.7 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (as defined by the CPRA) to that which is necessary to perform the services or provide the goods requested. We will honor such requests in accordance with applicable law.

8.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of the privacy rights described in this policy. This means we will not deny you goods or services, charge you different prices, provide you with a lower quality of service, or penalize you in any way for exercising your privacy rights.

8.9 Right to Opt Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us at any time. You can do so by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Replying "STOP" to any marketing SMS we send you
• Contacting us directly at [email protected]
• Updating your communication preferences in your account settings on our website

8.10 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: pizza-greenlatern.click

We will verify your identity before processing your request to protect your privacy. We will respond to your verified request within the timeframe required by applicable law (generally 45 days, with an extension of an additional 45 days where necessary and with notice). We will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data destruction procedures.

10. Children's Privacy

Green Lantern Pizza does not direct its services to minors, and we do not knowingly collect, use, or disclose personal information from children under the age of 18. Our website is not designed or intended for children.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If you are under 18 years of age, you are not permitted to use our website or services without the supervision and consent of a parent or legal guardian.

11. International Data Transfers

Green Lantern Pizza operates primarily within the United States. However, some of our service providers and business partners may be located in or may use servers and infrastructure located in other countries. If personal information is transferred to or processed in a country outside the United States, we take appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable law.

These safeguards may include:

• Relying on data processing agreements with service providers that include appropriate data protection clauses
• Ensuring that any international transfers are to countries that have been recognized as providing adequate levels of data protection
• Implementing appropriate contractual, technical, and organizational measures to protect your personal information during international transfers

By using our website and services, you consent to the transfer of your personal information to the United States and to other jurisdictions as described in this policy. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and online services. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policies of any third-party websites or services that you visit through links on our website.

Our website may also integrate with third-party services such as:

• Google Analytics: For website traffic analysis. View Google's Privacy Policy
• Social media platforms (e.g., Facebook, Instagram, Twitter/X): For social sharing and marketing
• Online payment processors: For secure payment processing
• Third-party food delivery aggregators: For order management and fulfillment

When you interact with these third-party features, those third parties may collect information about you in accordance with their own privacy policies, which we do not control.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals, but we honor opt-out requests submitted through the methods described in the Cookies section and the Your Privacy Rights section of this policy.

California residents may also exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising under the CCPA/CPRA regardless of DNT signal settings.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. In addition to the rights described in Section 8 of this policy, California residents are entitled to the following:

14.1 Categories of Personal Information Collected

Over the past 12 months, we have collected personal information in the following categories as defined under the CCPA/CPRA:

• Identifiers (name, email address, IP address)
• Commercial information (purchase history, products ordered)
• Internet or other electronic network activity (browsing data, interaction with our website)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information (preferences, characteristics)

14.2 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request and obtain from us once per year, free of charge, information about the personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. To submit such a request, please contact us at [email protected].

15. Filing Complaints

If you have concerns about our privacy practices that we have not resolved to your satisfaction, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection authority in the United States. You may file a complaint with the FTC at:

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe we have violated your rights under the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA):

15.3 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding potential violations of state privacy laws. We encourage you to contact the appropriate authority in your jurisdiction.

15.4 Contact Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so we have an opportunity to resolve your concern:

• Email: [email protected]
• Website: pizza-greenlatern.click

We are committed to resolving any privacy concerns promptly and in good faith. We will acknowledge receipt of your complaint within 5 business days and aim to resolve all complaints within 30 days.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website homepage notifying users of the change
• Send an email notification to registered users where required by law or where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We aim to respond to all privacy-related inquiries within 10 business days. For requests related to your privacy rights under the CCPA/CPRA or other applicable laws, we will respond within the timeframes required by law.